Return Policy

Return, Refund & Warranty Policy

Thank you for shopping at PilatesCore. We want you to shop with confidence and are committed to providing a transparent and fair returns, refunds, and warranty policy.

1. Returns

You have 30 days from the date of receiving your order to request a return.
Items must be unused, in their original condition and packaging, and include proof of purchase.
Return shipping costs are the responsibility of the customer unless the product is defective or the wrong item was sent.

2. How to Request a Return

To initiate a return, contact us at support@pilatescoree.com with your order number and reason for return. We will provide you with return instructions and address details.

3. Refunds

Once we receive and inspect your returned item, we will notify you of the refund approval status.
Approved refunds will be issued to your original payment method within 10 business days.
Shipping costs (if applicable) are non-refundable unless the product is defective.

4. Warranty

All products come with a 30-day warranty from delivery, covering manufacturing defects and functional faults.
Eligible claims will receive a free replacement or full refund.
Warranty does not cover accidental damage, misuse, or normal wear and tear.

5. How to Make a Warranty Claim

For warranty claims, please contact us at support@pilatescoree.com with your order number, a brief description of the issue, and photo/video evidence of the defect.

6. Contact Information

If you have any questions regarding returns, refunds, or warranties, contact us at:

Email: support@pilatescoree.com
Phone: +66 2231 8999
Address: V83W+5Q3, Soi Ta-iad, Chalong, Mueang Phuket District, Phuket 83000, Thailand